Thank you for reaching out to our Product Support Team, 
Your case has been assigned to one of our Technical Support Representatives. Please allow the technician some time to review the case, Once the case is reviewed they will reach out to you with any additional questions/concerns. 
If this is an issue with your printer/Ink please send pictures if you have them that will help speed the process along. 
If this is an issue with the communication of your cutter please take a look at the links below. If these links still do not correct the issue the tech that has been assigned to your case will be reaching out to you with a solution to the issue you are experiencing.