Product Support - Cutters

Support Articles for Vinyl Cutter Tickets

Cannot Open Port
“What we’ve got here is failure to communicate.” In the 1967 movie classic “Cool Hand Luke,” these words were accompanied by a harsh whipping from the priso...
Mon, May 18, 2020 at 9:56 AM
R Series 64-bit driver for Windows 8/10
Download this driver to operate your R-Series with a 64-bit version of Windows XP, Vista, Windows 7, and Windows 8*. Click on Download this driver. A pop ...
Thu, May 21, 2020 at 11:16 AM
R Series Cutter-to-PC Communication
There are several things that can affect the communication between the computer and the R-Series cutter: 1. The cable connection – Due the the limited memo...
Thu, May 21, 2020 at 11:40 AM
Perf-cutting 'pop out' decals with a Q Series cutter
How to make Perf-cut Decals with a Vinyl Express Q Series Vinyl Cutter If you sell printed, contour-cut decals, you know that printing and cutting the imag...
Wed, Feb 15, 2023 at 2:43 PM
Return shipping instructions for product support
SIGNWarehouse Product Support Shipping Policies for equipment repairs   If you need repair work done on your vinyl cutter, printer, laminator, or heat pre...
Wed, Feb 15, 2023 at 3:06 PM
R Series sensor solution
If your R31 is not responding to data from your computer and you've eliminated all the common problems, you may have a damaged sensor. There is a four-p...
Tue, Oct 6, 2020 at 12:18 PM
Cutting Window Tint File with a Q-Series Vinyl Cutter
GRAPHTEC Suggested Settings Note: All suggested settings are a starting point. Depending on the media and or brand, adjustments may be required based on...
Wed, Oct 14, 2020 at 10:03 AM
Closing Case After 3 Days of Inactivity
You recently contacted SIGNWarehouse Product Support for assistance.   We have offered assistance over the last 3 days, but have not received a response. ...
Thu, Oct 15, 2020 at 3:00 PM
Initial Contact for New Ticket
Thank you for reaching out to our Product Support Team,  Your case has been assigned to one of our Technical Support Representatives. Please allow the tec...
Wed, Dec 16, 2020 at 12:37 PM
Vinyl Cutting Tip: How to fix lifting corners
Tue, Apr 27, 2021 at 3:34 PM